Contact Us

Contact AURAPECO

Thank you for visiting AURAPECO.

From exploring a cleansing oil or serum formula to receiving your order and obtaining after-sales support, we aim to make every part of your shopping experience straightforward, informative, and convenient.

Our customer service team can assist with product questions, order updates, shipping matters, returns, damaged or incorrect products, after-sales support, and commercial inquiries.

Please use the official contact details below whenever you need assistance.

Get in Touch With Our Support Team

For questions about AURAPECO products or an existing order, please contact us by email:

  • Customer Service Email: service@aurapeco.com

We aim to review and respond to customer inquiries within 24–48 business hours (1–2 business days).

If your message relates to an existing purchase, please include your order number whenever possible so that our team can locate the order more efficiently.

For product-related questions or problems, you may also include:

  • Product name

  • Order number, where applicable

  • Batch or lot number (where visible)

  • A brief explanation of your question or issue

  • Clear photographs when necessary

  • A short video when the problem involves a pump dispenser, dropper pipette, bottle leak, broken seal, or another functional feature

Providing clear and complete information can help us review your inquiry more accurately.

Customer Service Availability

  • Support Email: service@aurapeco.com

  • Customer Service Hours: Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)

Messages sent outside regular service hours will generally be reviewed during the next available business period.

Replies may take slightly longer during:

  • Public holidays

  • Major promotional events

  • Seasonal sales

  • New product launches

  • Periods of unusually high customer inquiry volume

Order, Delivery, and After-Sales Support

AURAPECO customer service can assist with a variety of product and order-related matters, including:

  • Order status

  • Shipment tracking

  • Delivery questions

  • Cleansing oils and balms

  • Makeup removers

  • Facial serums and concentrates

  • Eye treatments and emulsions

  • Product volumes and net weight

  • Key ingredients and formula benefits

  • Formula options and available variations

  • Suitable skin types and recommendations

  • Product care and storage recommendations

  • Damaged, leaking, or defective products

  • Incorrect products

  • Missing components or spatulas

  • Incomplete orders

  • Return requests

  • Other after-sales matters

  • Wholesale and business inquiries

For faster assistance with an existing purchase, please provide:

  1. Your order number

  2. The email address used at checkout

If your AURAPECO skincare product arrives damaged, leaking, incorrect, defective, or incomplete, please contact us as soon as reasonably possible. Where relevant, please provide clear photographs of the product, affected area, packaging, and any damaged or missing components.

Safety Reminder: Do not apply or use a skincare product that arrives visibly broken, leaking, or with broken safety seals.

Product Guidance and Skincare Information

AURAPECO focuses primarily on premium skincare formulations and daily skincare rituals.

Our collections may include botanical cleansing oils, gentle makeup removers, concentrated facial serums, hydrating essences, targeted eye treatments, and other essential skincare preparations.

Our support team may assist with information relating to:

  • Product volume and packaging details

  • Key ingredients and active components

  • Formulation textures and finishes

  • Suitable skin types (e.g., sensitive, dry, oily, combination)

  • Application directions and routine ordering

  • Pump dispensers and dropper pipettes

  • Protective hygiene seals

  • Expiration dates and Period-After-Opening (PAO) guidance

  • Included components or spatulas

  • Product variations

  • General storage and care recommendations

  • Patch testing suggestions

Because individual AURAPECO products may differ in formulation, active ingredients, bottle size, and packaging type, please include the exact product name when asking for product-specific information.

Caring for AURAPECO Skincare Products

Different skincare formulas and packaging materials may require proper handling and storage methods.

To help preserve the efficacy, texture, and freshness of your AURAPECO products, we recommend reviewing any care or usage information supplied with the product or shown on its product page.

General care recommendations may include:

  • Storing products in a cool, dry place away from direct sunlight and excess heat

  • Keeping bottles and jars on stable surfaces to avoid accidental drops

  • Keeping caps, pump locks, and dropper lids tightly closed when not in use

  • Avoiding direct contact between dropper tips or pump nozzles and skin or unwashed fingers

  • Using clean hands or supplied spatulas when dispensing skincare formulas

  • Avoiding the introduction of water or foreign liquids into containers

  • Wiping pump heads or dispenser tips gently with a clean tissue if residue builds up

  • Following product-specific PAO (Period After Opening) guidance (e.g., 6M/12M)

  • Discontinuing use and consulting a professional if unusual irritation occurs

If you are uncertain about how to store, maintain, or use a specific AURAPECO product, please contact customer service before attempting any method that could affect the product.

Wholesale and Business Cooperation

AURAPECO welcomes inquiries from retailers, distributors, beauty salons, spas, boutiques, commercial buyers, and other potential partners.

For questions regarding bulk orders, wholesale purchasing, distribution opportunities, or other commercial cooperation, please contact:

  • Email: service@aurapeco.com

To help us route your inquiry efficiently, you may use an email subject such as:

  • Business Inquiry or Wholesale Inquiry

When contacting us, please consider including:

  • Company or business name

  • Country or sales region

  • Approximate order volume

  • Skincare categories of interest

  • Products or collections of interest

  • A short description of the proposed cooperation

Providing this information can help our team better understand your business request.

Company Information

  • Brand Name: AURAPECO

  • Official Website: aurapeco.com

  • Legal Entity: Shenzhen Baoyunlai Technology Co., Ltd.

  • USCC / Unified Social Credit Code: 91440300MAE9B66217

  • Registered Address:

    Room 1002, No. 3, Row 1, Tangwei Mianqianling, Tangwei Community, Fenghuang Subdistrict, Guangming District, Shenzhen

  • Customer Service Email: service@aurapeco.com

aurapeco.com is owned and operated by Shenzhen Baoyunlai Technology Co., Ltd. Shenzhen Baoyunlai Technology Co., Ltd. is responsible for the operation of the AURAPECO online store, customer service, order coordination, and related e-commerce activities.

Assistance Throughout Your Shopping Experience

Whether you are comparing different cleansing oils or serums, selecting a skincare routine tailored to your skin type, checking product ingredients, following the delivery of an order, or requesting after-sales assistance, our goal is to provide clear and practical support.

For any additional questions, please contact:

  • Email: service@aurapeco.com

Thank you for choosing AURAPECO.

AURAPECO — Pure Care for Radiant, Thoughtfully Nurtured Skin.