Warranty & Guarantee

AURAPECO Limited Product Warranty

At AURAPECO, we are committed to providing premium skincare products, including cleansing oils, makeup removers, serums, and targeted skincare treatments, that arrive in appropriate condition and reflect reasonable standards of formulation, purity, packaging integrity, dispenser functionality, and quality.

Our collection includes cleansing oils, facial serums, eye serums, makeup removers, and other selected skincare formulations. Before an order is dispatched, products may be inspected as part of our normal quality control and fulfillment process.

Because skincare products feature precision droppers, pump dispensers, protective hygiene seals, glass or acrylic bottles, and carefully formulated liquid formulas, reasonable care is taken during handling, packing, and shipment preparation.

If an eligible AURAPECO product is delivered damaged, incomplete, defective, leaking, or affected by another issue covered by this warranty, our customer support team will review the information provided and determine an appropriate solution in accordance with the terms below.

1. Warranty Coverage Period

Most qualifying AURAPECO products are protected by a 30-day limited warranty, calculated from the date the order is confirmed as delivered.

This warranty is intended to address eligible problems associated with:

  • Defects in manufacturing or formulation quality

  • Faults in packaging materials (e.g., cracked bottles, broken seals)

  • Packaging assembly or sealing problems

  • Dispenser or pump workmanship-related issues

  • Defective fitted components (e.g., non-functioning pump head, cracked dropper)

  • Certain qualifying failures that occur during reasonable and intended use

When a warranty request is approved, the available solution may vary depending on the circumstances and may include:

  • Replacement of the affected product

  • A comparable replacement item of similar type and value

  • Store credit where appropriate

  • A refund when applicable and permitted

This limited warranty does not normally cover deterioration caused by ordinary aging, improper storage (e.g., exposure to extreme heat or direct sunlight), accidental damage, misuse, or normal depletion resulting from regular application.

2. Issues That May Qualify for Warranty Review

Manufacturing and Formulation Defects

A product may be eligible for warranty assistance if a defect in its formula, safety seal, packaging, or dispenser mechanism becomes apparent during the applicable warranty period.

The issue must not have been caused by incorrect use, accidental damage, improper storage, contamination, unauthorized modification, or unreasonable handling.

Packaging and Dispenser Assembly

Certain defects involving fitted dispenser components may qualify for review, including problems such as:

  • Non-functioning or clogged pump dispensers

  • Defective or cracked dropper pipettes

  • Faulty bottle caps or spray nozzles

  • Defective or pre-broken safety/hygiene seals

  • Loose structural components or leaking container seals

  • Manufacturing-related problems involving glass/acrylic containers

  • Similar packaging assembly or quality control issues

Coverage may apply when a problem is present at the time of delivery or develops during reasonable normal use because of a manufacturing-related fault.

Product Integrity Issues

Formulation or container structural issues may also be considered where appropriate. Examples may include:

  • Abnormal separation, severe discoloration, or odor spoilage present upon opening (unrelated to normal natural ingredients)

  • Leaking container seams or defective bottle threads

  • Unstable bottle bases or structural container failure

  • Separation of container decorative or structural elements

  • Other packaging weaknesses unrelated to misuse or normal wear

Damage Existing at Delivery

An AURAPECO cleansing oil, serum, makeup remover, or other skincare product that arrives visibly damaged, broken, leaking, incomplete, defective, or unusable may qualify for warranty review.

3. Situations Generally Excluded From Coverage

The AURAPECO limited warranty generally does not cover deterioration, damage, or product failure resulting from circumstances such as:

  • Normal depletion or consumption from regular use

  • Natural changes in natural ingredients over time (e.g., slight color shifts that do not affect quality)

  • Cosmetic changes or label scuffs occurring after delivery

  • Scratches or surface abrasion occurring after delivery

  • Improper storage (e.g., exposure to direct sunlight, extreme heat, or freezing temperatures)

  • Contamination caused by unwashed hands, improper tools, or addition of foreign liquids

  • Misuse or abuse

  • Accidental drops or impact damage

  • Unauthorized transfer into secondary containers or formula modifications

  • Use of improper tools or forced alteration of dispensers

  • Customer-caused cracks, breakage, or leaking after delivery

  • Damage caused by excessive force on pumps, caps, or droppers

  • Exposure to harsh chemicals or external contaminants

  • Loss or theft

  • Skin sensitivity or allergic reactions (which are personal individual responses rather than product defects; please review ingredients before purchase)

  • Damage unrelated to manufacturing, material, packaging, or quality defects

A warranty request may also be declined where available evidence reasonably indicates that misuse, improper storage, contamination, unauthorized alteration, or another excluded event materially affected the condition or usable quality of the product.

4. Damaged, Defective, or Incomplete Deliveries

If your AURAPECO skincare product is delivered damaged, defective, leaking, incomplete, or missing included components (e.g., missing spatulas or droppers), please contact our customer support team as soon as reasonably possible.

To help us review the issue efficiently, we may request:

  • Your order details

  • Your full name and contact information

  • A clear explanation of the problem

  • Clear photographs of the affected product, container, or component (including batch/lot numbers where visible)

  • A short video if the problem is more easily demonstrated visually (e.g., a malfunctioning pump dispenser)

  • Photographs of the parcel and packaging when shipping damage may be involved

Helpful visual evidence may include images or videos showing:

  • Cracked or broken glass bottles/jars

  • Leaking product inside protective wrapping

  • Broken droppers or cracked caps

  • Defective or non-priming pump nozzles

  • Broken or missing safety seals

  • Missing components or accessories

  • Visible batch or formula defects

Safety Reminder: Please retain the affected product, packaging, labels, accessories, and any loose or damaged components until our customer support team has completed its initial review and provided further instructions. Do not use or apply a product that arrives broken, contaminated, or visibly leaking.

5. Requesting Warranty Assistance

To submit a warranty request, please contact AURAPECO customer support and provide the information necessary for us to assess the issue.

Your request should normally include:

  • Your order number

  • A description of the reported problem

  • Relevant photographs

  • Video evidence when reasonably useful

Our support team will review the submitted information and determine whether the reported problem falls within the conditions of this limited warranty.

Reasonable verification may be required before a replacement, refund, store credit, or another remedy is authorized.

6. Replacement Options

When a warranty claim is accepted, AURAPECO may provide a replacement product or another suitable remedy based on the nature of the problem and current product availability.

If the original product formula, size, or variation is no longer available, we may offer:

  • A similar skincare product of comparable type and value

  • Store credit

  • Another reasonable solution appropriate to the circumstances

Any replacement item will be subject to the applicable warranty conditions associated with that replacement product.

7. Warranty-Related Refunds

Approval of a warranty claim does not automatically guarantee a full refund.

Refund eligibility may depend on factors including:

  • The type and seriousness of the defect

  • The condition of the product

  • The circumstances surrounding the claim

  • Applicable consumer law

  • Relevant AURAPECO store policies

  • The terms of our Return & Refund Policy

When a refund is approved, it will generally be issued back to the original payment method used for the order.

The time required for refunded funds to appear may vary depending on your:

  • Bank

  • Card issuer

  • Payment provider

  • Payment processor

  • Original payment method

AURAPECO does not control the processing or posting schedules of independent banks, card networks, or payment service providers.

8. Difference Between Warranty Coverage and Returns

This limited warranty operates separately from the procedures and rights described in our Return & Refund Policy.

Warranty coverage is primarily intended for qualifying issues such as:

  • Manufacturing defects

  • Formula quality defects

  • Packaging or dispenser faults

  • Broken safety seals upon arrival

  • Certain eligible failures during reasonable product use

Requests based on non-defect reasons, including:

  • Change of mind

  • Personal preference regarding texture or scent

  • Unsuitability for personal preference

  • Choosing the wrong formula or size by mistake

  • Other reasons unrelated to a defect

will generally be handled under the applicable Return & Refund Policy rather than under this warranty.

If the warranty period has already expired, you may review the Return & Refund Policy to determine whether another return option remains available.

9. Shipping Damage

If the shipping carton, internal packaging, or skincare product appears damaged or leaking when delivered, please contact AURAPECO customer support.

We may ask for photographs showing:

  • The outer shipping parcel

  • The shipping label

  • The damaged or leaking AURAPECO product

  • Internal protective materials

  • Any broken or detached components

  • The affected product together with its packaging

Please keep all relevant packaging and shipping materials until the matter has been reviewed. These materials may help us determine whether the reported damage is consistent with transportation or delivery-related handling.

10. Recommended Care for AURAPECO Skincare Products

Proper handling and storage can help maintain the quality, stability, freshness, and efficacy of cleansing oils, serums, and other skincare formulations.

We recommend that customers:

  • Store products in a cool, dry place away from direct sunlight, excess humidity, and direct heat sources

  • Store glass bottles on stable, flat surfaces to prevent accidental falls

  • Keep caps, pump locks, and dropper lids tightly closed when not in use to prevent oxidation and contamination

  • Handle delicate glass containers and pipettes with care

  • Clean pump nozzles or dropper tips with a clean tissue if necessary; avoid touching dropper tips directly to skin or fingers

  • Avoid introducing water or foreign substances into product bottles or jars

  • Use clean, dry hands or supplied spatulas when dispensing skincare formulas

  • Follow product-specific application and storage directions on the packaging or leaflet

  • Check product expiration dates and period-after-opening (PAO) guidance (e.g., 6M/12M symbols)

  • Do not attempt to force open or dismantle sealed pump mechanisms

Certain natural ingredients and cold-pressed botanical oils may naturally display minor variation in color or viscosity across batches. Such subtle variations are normal and do not indicate a manufacturing defect.

11. Your Consumer Rights

The protections provided under this limited warranty are offered in addition to any rights that may be available to you under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this warranty is intended to exclude, restrict, or waive any statutory consumer right that cannot legally be limited or removed.

Where applicable law provides mandatory protections or remedies that extend beyond the terms described here, those legal rights will continue to apply.

12. Contact AURAPECO

For questions regarding product quality, warranty eligibility, damaged bottles, defective dispensers, leaking products, incomplete orders, missing accessories, or an existing warranty request, please contact our customer support team.

  • Brand: AURAPECO

  • Website: aurapeco.com

  • Customer Support Email: service@aurapeco.com

  • Legal Entity: Shenzhen Baoyunlai Technology Co., Ltd.

  • USCC / Unified Social Credit Code: 91440300MAE9B66217

  • Registered Address:

    Room 1002, No. 3, Row 1, Tangwei Mianqianling, Tangwei Community, Fenghuang Subdistrict, Guangming District, Shenzhen

We aim to respond to customer service inquiries within 24–48 hours.