Terms and Conditions

Terms of Use & Sale

Welcome to aurapeco.com, the official online store of AURAPECO.

These Terms of Use & Sale set out the conditions that apply when you visit our website, browse products, submit an order, make a payment, receive a shipment, request a return, or otherwise use the services available through aurapeco.com.

By submitting an order through our website, you acknowledge that you have read and agreed to these Terms.

Please review the following information carefully before completing a purchase.

1. About AURAPECO

AURAPECO is an online skincare brand specializing in high-performance cleansing oils, makeup removers, facial serums, eye concentrates, and targeted skincare formulations designed for modern beauty routines.

Our collections may include:

• Botanical cleansing oils and balms

• Facial makeup removers and micellar solutions

• Hydrating and anti-aging facial serums

• Eye serums and targeted treatments

• Repair essences and skin-soothing emulsions

• Selected skincare sets and routines

• Other selected skincare preparations

We aim to provide customers with useful product information, a convenient online ordering process, and accessible customer assistance throughout the shopping experience.

• Brand: AURAPECO

• Official Website: aurapeco.com

• Legal Entity: Shenzhen Baoyunlai Technology Co., Ltd.

• USCC / Unified Social Credit Code: 91440300MAE9B66217

• Registered Address:

  Room 1002, No. 3, Row 1, Tangwei Mianqianling, Tangwei Community, Fenghuang Subdistrict, Guangming District, Shenzhen

• Customer Service Email: service@aurapeco.com

The AURAPECO online store is operated by Shenzhen Baoyunlai Technology Co., Ltd., which manages store operations, customer support, order coordination, and related e-commerce activities.

2. Product Information, Images & Availability

AURAPECO provides product information on aurapeco.com so customers can better understand the formula, key ingredients, volume, usage directions, and intended skin benefits of our products before purchasing.

Depending on the product, a listing may include information such as:

• Product descriptions and skin benefits

• Key active ingredients and full ingredient lists

• Product photographs

• Prices

• Net volume or size variants

• Suitable skin types

• Packaging details (e.g., droppers, pump dispensers)

• Product variations

• Availability

• Other relevant product details

We make reasonable efforts to keep product information accurate and current. However, the actual appearance of a bottle, packaging color, or product liquid texture may differ slightly from what is shown on a digital screen.

Possible reasons include:

• Different monitor or mobile display settings

• Screen brightness and color calibration

• Product photography lighting

• Natural variations in cold-pressed oils or botanical extracts

• Differences between individual production batches or formula updates

For example, the natural color hue of a botanical cleansing oil or serum may vary slightly between production batches due to natural harvest variations, which does not affect product efficacy.

Product availability may also change without prior notice. If a product becomes unavailable after an order has been submitted, we may contact the customer and offer an available solution.

AURAPECO may update product descriptions, photographs, ingredient lists, packaging, availability information, or other listing details when reasonably necessary.

3. Prices, Promotions & Discount Conditions

Prices shown on aurapeco.com are displayed in the currency presented while browsing the website or during checkout.

Product prices may change from time to time due to circumstances such as:

• Collection updates

• Formula or packaging changes

• Ingredient sourcing costs

• Manufacturing changes

• Market conditions

• Seasonal sales

• Promotional campaigns

• Limited-time offers

A price displayed for a product at one time does not necessarily guarantee that the same price will remain available in the future.

Discount codes and promotional offers may have specific requirements. These requirements may include:

• Validity dates

• Minimum order values

• Eligible product restrictions

• Collection restrictions

• Customer eligibility requirements

• Single-use limitations

• Other promotional conditions

The terms displayed with a particular promotion will apply to that offer.

AURAPECO reserves the right to correct clear or obvious errors involving:

• Product prices

• Promotional information

• Product descriptions

• Product availability

• Product specifications

• Other store information

If a significant error affects an order that has already been placed, we may contact the customer before fulfillment continues.

4. Placing an Order

When submitting an order through AURAPECO, customers are responsible for ensuring that the information entered during checkout is complete and accurate.

Information requested during checkout may include:

• Customer name

• Email address

• Contact telephone number

• Delivery address

• Selected product

• Selected formula, size, or variation

• Payment details

After an order is submitted, an order confirmation may be sent to the email address provided during checkout. Receiving an automated confirmation means that we have received the submitted order information. It does not necessarily mean that the order has completed final review, been formally accepted for fulfillment, or been dispatched.

AURAPECO may review an order before fulfillment begins. In certain circumstances, an order may be delayed, placed on hold, or canceled. These situations may include:

• Payment authorization failure

• Suspected unauthorized activity

• Suspected fraud

• Product unavailability

• Inventory discrepancies

• Missing customer information

• Incorrect delivery details

• Clear pricing mistakes

• Product listing errors

• Other circumstances that prevent normal order fulfillment

Where reasonably possible, we will attempt to contact the customer using the details provided with the order.

5. Payment Requirements

Payments made through aurapeco.com may be processed using authorized third-party payment service providers.

When you provide payment information during checkout, you confirm that:

• The information you provide is accurate

• The selected payment method is valid

• You are authorized to use that payment method

• Required authorization checks may be completed

• Payment approval may be required before fulfillment begins

AURAPECO does not intentionally store complete payment card information directly on its own servers.

Payment processors, banks, card networks, digital wallet providers, and other financial service providers may apply their own:

• Payment authorization procedures

• Identity verification processes

• Fraud-prevention measures

• Security checks

• Transaction restrictions

Payment must be successfully authorized where required before an order can proceed to fulfillment.

For additional information about payments and transaction security, please refer to our Payment Policy.

6. Order Modifications & Cancellation Requests

If you need to request a change or cancellation after submitting an AURAPECO order, please contact customer service as soon as possible.

Whether a change or cancellation can be completed depends on the current processing stage of the order.

Relevant factors may include:

• Whether order processing has begun

• Whether the product has entered preparation

• Whether protective packaging for liquid items has started

• Whether fulfillment has been completed

• Whether the parcel has already been transferred to a carrier

• Whether the requested replacement product or variation remains available

For example, if a cleansing oil, serum, or skincare product has already entered advanced fulfillment or has been shipped, we may no longer be able to modify or cancel the order.

Submitting a cancellation request does not guarantee that the request can be completed.

• Customer Service Email: service@aurapeco.com

7. Shipping & Delivery

AURAPECO orders are prepared and dispatched according to our current Shipping Policy.

Estimated shipping and delivery periods may vary depending on circumstances such as:

• Destination country or region

• Shipping method

• Carrier availability

• Transportation conditions

• Customs procedures and liquid cosmetic clearance

• International clearance

• Weather conditions

• Public holidays

• Seasonal order volume

• Other events outside our reasonable control

Delivery estimates are provided for general reference and may not represent a guaranteed arrival date unless explicitly stated otherwise.

Customers are responsible for providing accurate and complete shipping information during checkout. Incorrect, incomplete, or outdated delivery information may lead to:

• Shipping delays

• Failed delivery attempts

• Parcels being returned to sender

• Additional delivery expenses

• Other delivery-related complications

Please carefully review your delivery address before completing an order.

Subject to applicable law, AURAPECO is not responsible for delays caused solely by inaccurate information supplied by the customer or by circumstances outside our reasonable control.

8. Returns, Refunds & Exchanges

Return, refund, and exchange requests are handled in accordance with the current AURAPECO Return & Refund Policy.

Customers should contact our support team before sending a product back.

When requesting return or product assistance, customers may be asked to provide information such as:

• Order number

• Email address used for the purchase

• Product name and batch/lot number

• Selected volume or variant where applicable

• Description of the issue

• Photographs where necessary

• Video evidence where reasonably relevant

Photographs or videos may help us evaluate issues involving matters such as:

• Broken glass bottles or jars

• Leaking containers

• Broken hygiene or safety seals

• Malfunctioning pump heads or droppers

• Surface label damage

• Missing spatulas or accessories

• Incorrect product variants or formulas

• Missing products

• Products received in damaged condition

• Packaging defects

Please do not discard potentially relevant packaging, safety seals, or product components before contacting us if your order arrives damaged, leaking, or incomplete.

Safety Reminder: Do not apply or use a skincare product that arrives broken, leaking, or with broken safety seals.

• Customer Service Email: service@aurapeco.com

Please refer to our current Return & Refund Policy for detailed eligibility requirements, return procedures, hygiene exclusions, refund conditions, and applicable instructions.

9. Customer Support

AURAPECO provides customer service for various product and order-related matters.

Our support team may assist with questions concerning:

• Product details and ingredient lists

• Suitable skin types and usage advice

• Order status

• Payments

• Shipping and tracking

• Delivery concerns

• Returns and refunds

• Exchanges

• Incorrect products

• Missing items

• Damaged or leaking products

• Defective dispensers

Each request is reviewed according to the circumstances of the individual order and the applicable AURAPECO store policies.

When contacting us about an existing purchase, providing your order number and the email address used during checkout may help us locate the relevant order information more efficiently.

10. Customer Responsibilities

Customers should review the information provided on the relevant product page before placing an order.

Depending on the product, this information may include:

• Product volume and packaging type

• Full ingredient lists

• Key benefits and active ingredients

• Suitable skin types

• Directions for use and patch test recommendations

• Expiration dates and Period-After-Opening (PAO) period

• Storage requirements

• Product photographs

Before purchasing a skincare product, customers should consider whether the ingredients and formula type are suitable for their personal skin type and sensitivity profile. We recommend performing a patch test prior to full facial application.

Customers are also responsible for:

• Providing accurate contact information

• Entering complete shipping details

• Selecting the correct product formula or size

• Reviewing product ingredients

• Using products for their intended skincare purpose

• Following applicable storage and application instructions

• Keeping purchase confirmations and order records

Skincare products, especially those housed in delicate glass containers, should be handled with appropriate care. Customers should take reasonable precautions to avoid damage or contamination caused by:

• Dropping or impact

• Exposure to direct sunlight, extreme heat, or freezing temperatures

• Unwashed hands or foreign liquid introduction

• Improper cleaning of dispensers

• Exposure to moisture inside open jars

• Forced dismantling of pump mechanisms

Where specific storage or usage instructions are provided on packaging or product inserts, customers should follow those directions carefully.

11. Third-Party Service Providers

AURAPECO may use independent third-party providers to support the operation of its online store and fulfillment services.

These third parties may provide services involving:

• Payment processing

• Shipping and courier logistics

• E-commerce technology

• Website hosting or infrastructure

• Fraud prevention

• Analytics

• Customer support systems

• Technical services

• Other operational functions

Third-party service providers may maintain their own:

• Terms of service

• Privacy practices

• Security procedures

• Operating policies

• Service conditions

Depending on the circumstances, their services may be governed by agreements or policies between the relevant provider, AURAPECO, and/or the customer. AURAPECO does not control every independent policy or operational procedure used by third-party providers.

12. Updates to These Terms

AURAPECO may revise these Terms of Use & Sale when reasonably necessary.

Changes may be introduced to reflect matters including:

• Updates to our business operations

• Website improvements

• New online store functionality

• Changes to services

• Revised operational procedures

• Changes to applicable legal requirements

• Regulatory developments in cosmetic standards

• Updates to related AURAPECO policies

The current version of these Terms will be made available through aurapeco.com.

Customers are encouraged to review these Terms from time to time, particularly before submitting a new order. Continued use of the website after revised Terms become effective may be subject to the updated version, to the extent permitted by applicable law.

13. Contact & Company Information

If you have questions about these Terms, an order, payment, shipping, delivery, return request, AURAPECO skincare product, or customer service matter, please contact us.

• Brand: AURAPECO

• Official Website: aurapeco.com

• Legal Entity: Shenzhen Baoyunlai Technology Co., Ltd.

• USCC / Unified Social Credit Code: 91440300MAE9B66217

• Registered Address:

  Room 1002, No. 3, Row 1, Tangwei Mianqianling, Tangwei Community, Fenghuang Subdistrict, Guangming District, Shenzhen

• Customer Service Email: service@aurapeco.com

aurapeco.com is owned and operated by Shenzhen Baoyunlai Technology Co., Ltd. Shenzhen Baoyunlai Technology Co., Ltd. manages the AURAPECO online store and is responsible for customer support, order coordination, e-commerce operations, and related business activities.