FAQ

Frequently Asked Questions — AURAPECO

Welcome to the AURAPECO FAQ.

AURAPECO is an online skincare brand focused on premium skincare formulations, including cleansing oils, makeup removers, facial serums, eye concentrates, and targeted skincare treatments designed to elevate your daily routine.

Our collections are formulated to harmonize gentle cleansing with deep nourishment, bringing clarity, hydration, and radiance to all skin types.

We aim to make the online shopping experience simple by providing useful product information, convenient ordering, and responsive customer assistance. Products are available through our official online store and may be shipped to customers in the United States, Europe, and other supported international destinations.

If your question is not answered below, please contact our customer support team.

  • Customer Support Email: service@aurapeco.com

About AURAPECO

What is AURAPECO?

AURAPECO is an online skincare brand specializing in high-performance cleansing oils, makeup removers, serums, and targeted skincare solutions.

Our product range is designed around the idea that skincare should be effective, gentle, and a luxurious daily ritual. Depending on the collection, AURAPECO products may include:

  • Cleansing oils and balms

  • Facial makeup removers and micellar solutions

  • Hydrating and anti-aging facial serums

  • Eye serums and targeted treatments

  • Nourishing emulsions and skincare sets

  • Other selected skincare preparations

Our goal is to bring together pure ingredients, advanced formulations, skin-soothing textures, and visible results for a wide variety of skin concerns.

Where can AURAPECO products be purchased?

AURAPECO products are available through our official online store:

aurapeco.com

We serve customers in the United States, Europe, and other supported international markets. Shipping availability can vary depending on destination coverage, logistics arrangements, carrier restrictions, product requirements, and other fulfillment considerations.

Which company operates AURAPECO?

The AURAPECO online store is owned and operated by:

Shenzhen Baoyunlai Technology Co., Ltd.

The company is responsible for the operation of the online store, customer support, order management, and related e-commerce activities.

Product Information

What products does AURAPECO sell?

AURAPECO mainly offers premium skincare, cleansing, and facial care products.

Our available collections may include:

  • Botanical cleansing oils

  • Gentle makeup removers

  • Concentrated facial serums

  • Hydrating and repair essences

  • Targeted eye serums

  • Nourishing skincare sets

  • Other selected facial care products

Available formulas, active ingredients, bottle sizes, textures, and product variations may change as new collections are introduced.

How do I choose a suitable skincare product?

Each AURAPECO product page is intended to provide relevant product information where applicable.

Details may include:

  • Product volume and net content

  • Key ingredients and formulation benefits

  • Suitable skin types (e.g., dry, sensitive, oily, combination)

  • Texture and finish

  • Application instructions and daily routine steps

  • Expiration dates and Period-After-Opening (PAO) guidance

  • Packaging details (e.g., droppers, pump dispensers)

  • Recommended usage and storage guidance

Before purchasing, we recommend reviewing the product page carefully to make sure the formula is suitable for your specific skin type and routine goals.

For additional product questions or routine advice, please contact:

service@aurapeco.com

Ordering From AURAPECO

How can I place an order?

To place an order, visit aurapeco.com and browse our available skincare collections.

Once you have selected a product, choose the required size or variant where applicable, add the item to your shopping cart, and proceed to checkout.

Before submitting the order, please review:

  • Selected product and formula variant

  • Quantity

  • Shipping address

  • Contact details

  • Shipping method

  • Order total

  • Payment information

After checking the information for accuracy, follow the checkout instructions to complete your purchase.

How can I get an update about my order?

If you need help checking the status of an existing AURAPECO order, you may contact our support team by email.

Please provide:

  • Your order number

  • The email address used when placing the order

  • Customer Support Email: service@aurapeco.com

Including accurate order information can help our team locate your purchase more efficiently.

Shipping and Delivery

Where does AURAPECO ship?

AURAPECO may ship to supported destinations in the United States, Europe, and other international markets.

Actual shipping availability can depend on factors such as:

  • Destination country

  • Postal region

  • Carrier service coverage

  • Product characteristics and liquid shipping regulations

  • Logistics availability

  • Fulfillment requirements

Shipping costs and estimated delivery times may vary according to the destination and selected shipping service. For additional details, please refer to our Shipping Policy.

Will I receive shipment tracking information?

When tracking is available for an order, tracking details are generally provided after the package has been prepared and dispatched.

Please note that tracking information may require some time to become active in the carrier's system after shipment.

If you need assistance with tracking or delivery, contact:

service@aurapeco.com

Please include your order number so our team can review the relevant shipment information.

Returns and Refunds

Can AURAPECO products be returned?

Products that meet the applicable eligibility requirements may be returned according to our Return & Refund Policy.

Please contact our support team if you need assistance with:

  • Returning a product

  • Requesting a refund

  • Receiving an incorrect item

  • Reporting a damaged or leaking bottle

  • Reporting a defective pump or dropper

  • Reporting missing components or samples

  • Resolving an incomplete delivery

  • Returns & Customer Support Email: service@aurapeco.com

Return eligibility may depend on the product's unopened condition, safety seal integrity, the reason for the return, the timing of the request, and the conditions set out in our Return & Refund Policy.

What should I include when requesting a return or refund?

To help us evaluate your request, please provide relevant information such as:

  • Order number

  • Checkout email address

  • Product name and batch/lot number

  • Reason for your request

  • Description of the issue

  • Clear photographs when appropriate

  • Video evidence when a functional problem (such as a malfunctioning pump) is easier to demonstrate visually

For damaged, defective, or leaking skincare products, useful photographs or videos may show:

  • Cracked glass bottles or jars

  • Leaking liquid inside protective wrap

  • Broken or missing safety seals

  • Malfunctioning pump nozzles or droppers

  • Scratched or damaged labels

  • Incorrect variants or formulas

  • Missing parts or spatulas

  • Damaged outer shipping packaging

  • Visible product defects

Providing complete and clear information may help reduce unnecessary delays during the review process.

Customer Assistance

How can I contact AURAPECO?

For questions involving products, orders, checkout, payments, shipping, delivery, returns, refunds, or other store-related matters, please contact us by email.

  • Customer Support Email: service@aurapeco.com

If your message relates to an existing order, please include your order number and any other relevant order details.

Payments

Which payment methods are available?

AURAPECO accepts the payment methods displayed as available during checkout.

Depending on your country, currency, device, and the payment services available at the time of purchase, payment options may include:

  • Credit cards

  • Debit cards

  • Digital wallets and other supported payment solutions

The payment options available for your specific order will be shown during checkout before the purchase is completed. For more details regarding transaction handling and payment security, please refer to our Payment Policy.

Privacy and Customer Data

How does AURAPECO handle personal information?

AURAPECO processes customer information in accordance with our Privacy Policy.

That policy explains how personal information may be collected, used, processed, retained, and shared in connection with activities such as:

  • Website use

  • Checkout

  • Order fulfillment

  • Payment processing

  • Customer service

  • Shipping

  • Marketing

  • Store administration

  • Related business operations

For further information, please review the Privacy Policy available on aurapeco.com.

AURAPECO Company Information

  • Brand: AURAPECO

  • Official Website: aurapeco.com

  • Legal Entity: Shenzhen Baoyunlai Technology Co., Ltd.

  • USCC / Unified Social Credit Code: 91440300MAE9B66217

  • Registered Address:

    Room 1002, No. 3, Row 1, Tangwei Mianqianling, Tangwei Community, Fenghuang Subdistrict, Guangming District, Shenzhen

  • Customer Support Email: service@aurapeco.com

aurapeco.com is owned and operated by Shenzhen Baoyunlai Technology Co., Ltd. Shenzhen Baoyunlai Technology Co., Ltd. is responsible for operating the AURAPECO online store, coordinating customer service, managing online orders, and supporting related e-commerce activities.

Shopping With AURAPECO

At aurapeco.com, our goal is to make shopping for high-quality skincare clear, convenient, and straightforward.

Customers can explore our available cleansing oil and serum collections, review ingredients and skin benefits, compare different formulas, select skincare suited to their specific skin type, place an order online, receive delivery updates, and contact our support team whenever additional assistance is needed.

Whether you are choosing a botanical cleansing oil to gently remove long-wear makeup, selecting a hydrating facial serum, or checking an existing order, we aim to provide useful information throughout each stage of your shopping experience.

For any additional questions, please contact:

service@aurapeco.com

Thank you for choosing AURAPECO.